Terms & Conditions — ea33 Online Casino Platform

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and ea33 ("ea33", "the Platform", "we", "us", "our") governing your access to and use of the ea33 online casino and sports betting platform available at https://ea33.io.

By accessing the ea33 website, creating an account, making a deposit, or placing any bet or wager, you confirm that you have read these Terms in their entirety, that you understand them, and that you agree to be bound by them. If you do not accept these Terms, you must not use the ea33 platform.

These Terms should be read together with the ea33 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and ea33. In the event of any conflict between documents, these Terms take precedence unless stated otherwise.

2 Eligibility and Registration

To register and maintain an account on ea33, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age. ea33 does not permit individuals under 21 to register, deposit, or place wagers under any circumstances.
• You must be legally permitted to participate in online casino gaming and sports betting under the laws applicable to your place of residence.
• You must not be a resident of a jurisdiction in which online gambling is explicitly prohibited by law.
• You must not be acting on behalf of another person when registering or using the platform.
• You must not have previously been self-excluded from ea33 or had an ea33 account closed for a breach of these Terms.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile number. Providing false or misleading registration information is a material breach of these Terms and will result in immediate account closure and forfeiture of any balance held.

One account per person: Each individual is permitted to hold only one ea33 account. Opening duplicate accounts is strictly prohibited. If duplicate accounts are identified, ea33 will close all accounts associated with that individual, and any bonuses or winnings accumulated across duplicate accounts may be voided at ea33's sole discretion.

ea33 reserves the right to request identity verification documents — including but not limited to a national identity card, passport, or driving licence — at any point during the registration process or at any time during the life of your account. Your account may be restricted or suspended pending satisfactory completion of this verification.

3 Account Security

You are solely responsible for maintaining the confidentiality and security of your ea33 account credentials, including your username and password. ea33 strongly recommends that you:

• Use a strong, unique password that you do not use for any other service.
• Enable two-factor authentication (2FA) via your registered Bangladesh mobile number from within your account settings.
• Never share your login credentials with any other person.
• Log out of your account at the end of every session, particularly when using a shared or public device.
• Notify ea33 support immediately at [email protected] if you suspect any unauthorised access to your account.

ea33 will not be liable for any loss or damage arising from your failure to comply with these security obligations. Any bets or transactions placed using your account credentials — whether by you or by a third party who has obtained access to your credentials — will be considered valid and binding, except in cases where ea33 is satisfied that a security breach occurred through no fault of the account holder.

ea33 will never ask you for your password by email, live chat, or telephone. Any communication purporting to be from ea33 that requests your password should be treated as fraudulent and reported to [email protected] immediately.

4 Deposits and Withdrawals

ea33 accepts deposits and processes withdrawals through the following payment methods available to Bangladesh players: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳500. Specific minimum and maximum withdrawal limits are displayed within the cashier section of your account and may be updated from time to time.

All deposits and withdrawals must be processed using payment methods registered in your own name. ea33 does not accept third-party payments. If a deposit is received from a payment source that does not match the name on the ea33 account, the deposit may be reversed, the account suspended pending investigation, and any winnings derived from that deposit voided.

Withdrawal requests are subject to the following conditions:

• Your identity must have been verified before any withdrawal can be processed. This includes confirming your name, date of birth, and ownership of the payment method used for deposit.
• Any active bonus wagering requirements must be fully satisfied before a withdrawal of bonus funds or associated winnings is permitted.
• ea33 processes withdrawal requests to bKash and Nagad wallets typically within 15 to 30 minutes during standard operating hours. Processing times for other methods may vary.
• ea33 reserves the right to carry out additional security checks before processing any withdrawal, particularly for large amounts or where account activity appears unusual.

ea33 does not charge fees for standard deposits or withdrawals. However, your payment provider or bank may apply their own transaction fees. ea33 is not responsible for any charges imposed by third-party payment processors.

5 Bonuses and Promotions

ea33 offers bonuses and promotional incentives to eligible players from time to time. All bonuses are subject to the specific terms published alongside each promotion, including wagering requirements, game restrictions, time limits, and minimum odds conditions. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms take precedence.

General bonus rules that apply unless a specific promotion states otherwise:

• Wagering requirements: Bonus funds must be wagered a specified number of times before they or any winnings derived from them can be withdrawn. The applicable wagering multiplier is stated on each promotion page.
• Game contributions: Different game categories may contribute different percentages towards wagering requirements. Live casino games and sports bets may contribute at a lower rate than slots. Specific contribution rates are listed in each promotion's terms.
• One bonus per promotion per player: Each promotion is available to each eligible player once only, unless the promotion explicitly states otherwise.
• Bonus abuse: Any activity that ea33 determines to constitute bonus abuse — including but not limited to opening multiple accounts to claim bonuses, placing low-risk bets specifically to fulfil wagering requirements, or exploiting promotional terms in a manner inconsistent with genuine play — will result in the forfeiture of the relevant bonus and associated winnings, and may result in account closure.
• Expiry: Bonuses that are not used or wagered within their stated validity period will expire and be removed from the account balance automatically.

ea33 reserves the right to amend, suspend, or withdraw any promotion at any time and without prior notice. Players who have accepted a bonus but not yet completed the associated wagering requirements at the time of a promotion's withdrawal will be given a reasonable period to complete those requirements.

6 Betting and Gaming Rules

All bets and wagers placed on ea33 are subject to the game-specific rules applicable to the relevant product. For casino games, the rules are those provided by the respective game supplier — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — and are displayed within each game interface. For sports betting, the rules applicable to each market are available within the sports betting section.

The following general rules apply to all betting activity on ea33:

• Once a bet has been confirmed and accepted by the platform, it cannot be cancelled or amended.
• In the event of a technical malfunction during a casino game session, the round in progress at the time of the malfunction will be voided and the bet amount returned to your account balance.
• ea33 reserves the right to void any bet that has been placed at clearly erroneous odds or under incorrect game conditions resulting from a technical error on the platform.
• Minimum and maximum bet limits apply to all games and betting markets. These limits are displayed within each game or market and may be changed at ea33's discretion.
• ea33's records of all bets, wagers, and game outcomes are the authoritative record. In the event of any dispute, the data recorded in ea33's system shall be the definitive reference.

For sports betting specifically, events that are abandoned, postponed, or cancelled may result in bets being voided and stakes returned, subject to the specific rules applicable to the relevant sport and tournament. Cricket betting rules covering the BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures are published in the sports betting section of the platform.

7 Prohibited Conduct

The following activities are strictly prohibited on the ea33 platform. Engaging in any prohibited conduct will result in immediate account suspension, permanent closure, forfeiture of account balance, and may be reported to relevant authorities:

• Fraud: Any attempt to defraud ea33 or other players, including through the use of stolen, cloned, or fraudulently obtained payment methods.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including poker or live casino games.
• Automated software: Using bots, scripts, artificial intelligence tools, or any automated system to interact with the platform, place bets, or make decisions in place of a human player.
• Money laundering: Using the ea33 platform to launder money or process funds derived from illegal activities. ea33 is committed to anti-money-laundering (AML) compliance and will report suspicious financial activity to relevant authorities as required.
• Match fixing: Placing bets on the basis of inside information relating to the fixing or manipulation of a sporting event.
• Chargebacks: Initiating a chargeback through your payment provider for deposits that have been genuinely and correctly processed by ea33.
• Multiple accounts: Registering more than one account for the purpose of claiming bonuses, circumventing account restrictions, or for any other reason.
• Underage gambling: Attempting to register or use the platform if you are under 21 years of age, or facilitating underage access to the platform.

8 Intellectual Property

All content on the ea33 platform — including but not limited to the website design, layout, graphics, logos, text, software code, game interfaces, and promotional materials — is the property of ea33 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the ea33 platform for personal, non-commercial gaming purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publish any ea33 content without prior written authorisation.
• Modify, adapt, translate, or create derivative works based on ea33 content.
• Reverse engineer, decompile, or attempt to extract the source code of any ea33 software.
• Use the ea33 brand name, logo, or trademarks in any manner that could cause confusion or that implies an endorsement or partnership not authorised by ea33.

Game content supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe remains the intellectual property of the respective provider and is subject to those providers' own terms and conditions.

9 Privacy and Data

ea33 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the ea33 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ea33 collects personal data including your name, date of birth, contact information, payment details, and betting history for the following purposes:

• Account registration, verification, and ongoing account management.
• Processing deposits and withdrawals and complying with anti-money-laundering obligations.
• Providing customer support and resolving disputes.
• Sending promotional communications where you have opted in to receive them.
• Maintaining platform security and detecting fraudulent or prohibited activity.

ea33 does not sell your personal data to third parties. Data may be shared with payment processors, identity verification services, and game providers to the extent necessary to operate the platform. All data transfers are conducted under appropriate data protection safeguards and SSL encryption. For full details of how your data is handled, please refer to the ea33 Privacy Policy.

10 Responsible Gaming

ea33 is committed to the promotion of responsible gaming and the protection of vulnerable players. We recognise that for a small number of people, gambling can become problematic. ea33 provides the following tools within every player account to support responsible gaming:

• Deposit limits: Set daily, weekly, or monthly deposit caps. Limits take effect immediately and cannot be increased for 24 hours once set.
• Session time limits: Set reminders and automatic logouts after a defined period of continuous play.
• Cooling-off periods: Temporarily suspend your account for 24 hours, 48 hours, or 7 days.
• Self-exclusion: Permanently or temporarily close your account to all gaming activity for periods ranging from 1 month to 5 years, or permanently.

ea33 will never seek to persuade a player who has activated responsible gaming controls to reverse or remove those controls. Self-exclusion requests are processed immediately and take effect for the full elected period without exception. Players who require assistance with responsible gaming controls or who wish to request permanent account closure should contact [email protected].

The ea33 platform is strictly for adults aged 21 and above. If you believe that a person under 21 has access to or is using an ea33 account, please contact us immediately so that appropriate action can be taken. Full details of ea33's responsible gaming commitments are available on the Responsible Gaming page.

11 Limitation of Liability

To the maximum extent permitted by applicable law, ea33 excludes all liability for:

• Any loss or damage arising from your use of or inability to access the ea33 platform, including interruptions caused by technical faults, maintenance, or circumstances beyond ea33's reasonable control.
• Any loss of data, profits, revenue, or business opportunity arising from use of the platform.
• The acts or omissions of third-party payment processors, game providers, or other third parties whose services are integrated into the ea33 platform.
• Any decision made by a player based on information displayed on the platform, including odds, statistics, or promotional content.

ea33's total liability to any player in connection with any single event or series of related events shall not exceed the total net deposits made by that player to ea33 in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits ea33's liability for death or personal injury caused by its own negligence, or for fraud or fraudulent misrepresentation, to the extent such limitations are not permitted by law.

12 Amendments and Termination

ea33 reserves the right to amend these Terms at any time. When material changes are made, ea33 will endeavour to notify registered players via the email address associated with their account or by displaying a prominent notice on the platform. The revised Terms will take effect from the date stated in the notice. Continued use of the platform after the effective date constitutes acceptance of the amended Terms.

ea33 reserves the right to suspend or permanently terminate your account at any time and without prior notice if:

• You breach any provision of these Terms.
• ea33 suspects you of engaging in fraudulent, illegal, or prohibited activity.
• You fail to complete required identity verification within a reasonable time.
• A responsible gaming self-exclusion request has been received for your account.
• ea33 is required to do so by law or by a directive from a regulatory or law enforcement authority.

You may close your ea33 account at any time by contacting [email protected]. Upon account closure, any verified remaining balance (net of pending bonus wagering requirements) will be returned to you via your registered payment method. ea33 will process account closure withdrawal requests within a reasonable period following verification of the request.

13 Governing Law and Disputes

These Terms and any dispute or claim arising from or in connection with them or their subject matter shall be interpreted and governed in accordance with applicable law. ea33 operates as an online gaming platform serving Bangladesh players and applies generally accepted principles of international online gaming regulation in the administration of its platform and these Terms.

In the event of a dispute between you and ea33, you should in the first instance contact ea33 customer support at [email protected] with a clear description of the issue. ea33 will endeavour to investigate and respond to all disputes within a reasonable time. ea33 maintains full records of all bets, transactions, and communications, and these records shall be the definitive reference in any dispute resolution process.

If a dispute cannot be resolved through the customer support process, both parties agree to seek resolution through good-faith negotiation before pursuing any other remedy. ea33's decision on all matters relating to game outcomes, bonus administration, and account activity is final, subject to the dispute resolution process described above.

14 Contact Information

If you have any questions about these Terms & Conditions, wish to raise a dispute, or require assistance with your ea33 account, please contact the ea33 support team using the details below. Support is available 24 hours a day, 7 days a week, in English.

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response time: Typically within 2 hours for standard enquiries; within 24 hours for complex account or dispute matters
• Responsible gaming support: Available through the same email address; self-exclusion and account closure requests are given priority

All formal notices to ea33 relating to these Terms must be submitted in writing via email to [email protected] with the subject line "Formal Notice — [your account username]". ea33 will acknowledge receipt and respond within 5 business days for formal notices.